DEAD WINTER SYSTEMS Back to systems

SERVER AUDIT REQUEST

Evidence first.
Changes later.

Tell us what the server is doing. We will confirm whether the evidence fits our current capability, define the audit boundary and quote any repair separately.

WHAT YOU ARE BUYING

A diagnosis you can act on.

The audit is complete for the agreed evidence. It is not an artificially limited teaser, and it is not permission for us to alter your live server.

Included

  • Review of one server and one defined problem or general health concern
  • Agreed startup and fault-period logs, launch details, mod list and relevant configuration files
  • Confirmed faults separated from probable concerns, harmless noise and unknowns
  • Plain-English findings, evidence references and prioritised next actions
  • One written clarification round within 7 days of report delivery

Not included

  • Live-server access, file edits, mod installation or repair work
  • Malware investigation, account recovery or security forensics
  • Reverse engineering, source-code repair or guarantees where evidence is incomplete
  • Multiple unrelated incidents, multiple servers or ongoing monitoring
  • Support for an unverified game: we confirm capability before invoicing

START WITHOUT SENDING FILES

Request an evidence review.

This first message contains no server files. It gives us enough context to confirm fit, scope and the safest way to receive only the evidence we actually need.

Never include passwords, API keys, Steam credentials, admin tokens or private keys. Keep your own untouched backup. Redact player identities and IP addresses when they are not relevant to the fault.

This securely prepares a message to audit@deadwinter.systems. No information is sent by this website.

APPROVAL & DELIVERY

No surprises between request and report.

  1. 01
    Fit check

    We review the request and say plainly whether the game and problem are within our current capability. No charge if they are not.

  2. 02
    Written scope

    You receive the exact question being audited, the evidence required, exclusions and expected delivery date.

  3. 03
    Invoice & approval

    We issue the AU$149 invoice. Work begins only after payment and your written approval of the scope.

  4. 04
    Private evidence transfer

    We provide case-specific transfer instructions. Send only the agreed files, with secrets removed, and never surrender hosting or account credentials.

  5. 05
    Report

    You receive findings, cited evidence, confidence boundaries and the safest next actions. Unknowns stay labelled as unknowns.

  6. 06
    Repair is separate

    If changes are warranted, we send a new written repair scope, price, backup plan and validation method. You can take the audit elsewhere with no obligation.

SANITISED EXAMPLE

What the report looks like.

DEAD WINTER SYSTEMS · SERVER AUDIT

Repeated startup failure after mod update

EXAMPLE / SANITISED

Server: Example-01

Evidence: Startup log, fault-period log, launch parameters, mod manifest

Boundary: No live access; no configuration changed

PLAIN-ENGLISH VERDICT

The supplied evidence supports one confirmed missing mod dependency during startup. A recent mod-list change is relevant, but the logs do not prove why the dependency disappeared. Memory exhaustion and a player-triggered crash are not supported by the supplied evidence.

CONFIRMED

Required dependency is unavailable at startup

Evidence: Three consecutive startup attempts stop after the same dependency check. The required package appears in the launch list but not in the supplied manifest.

PROBABLE

Recent mod-list change is associated

Evidence: The first failed start follows the recorded list change by 12 minutes. Association is not proof of the deletion cause.

NOT SUPPORTED

No out-of-memory signature found

Evidence: The supplied fault window contains no recognised allocation failure or forced termination pattern.

RECOMMENDED NEXT ACTION

Restore the required dependency from a known-good source and validate the complete launch set on a copy or controlled maintenance window. Do not remove unrelated mods based on this evidence.

REPAIR STATUS

Not performed. A rollback-controlled repair can be quoted separately if requested.

PRIVACY & DELETION

Your evidence stays your evidence.

Files are used only to deliver the agreed audit and are not sold, used to train a model, published or shared with another customer. Access is limited to the people performing the work.

Working copies of logs and configuration evidence are deleted within 30 days after report delivery, or earlier on written request, unless retention is required to resolve an active dispute. Invoices and essential transaction records may be retained where legally required.

Sanitised excerpts or case studies are used only with separate written permission. Declining permission does not affect the audit.